Service relationship
DriveMe coordinates a verified driver to operate a vehicle supplied and authorized by the customer. The confirmed assignment, applicable policy version and accepted quotation define the authorized mission.
SERVICE GOVERNANCE
Service Terms Framework
Operational draft requiring jurisdiction-specific legal approval before commercial launch.
Customer obligations
The customer must have lawful authority over the vehicle; provide accurate registration, roadworthiness, condition and insurance information; disclose relevant defects; and avoid unsafe or unlawful instructions.
Driver obligations
The driver must maintain valid identity, licence, qualification and eligibility; complete verification and custody controls; follow lawful assignment scope; protect passenger and vehicle safety; and report incidents accurately.
Confirmation and cancellation
A request or estimate is not a confirmed assignment. Confirmation requires policy eligibility, driver acceptance and any required payment authorization. Cancellation charges must follow the accepted policy and timing.
Custody and condition
Custody begins and ends only through explicit digital controls. Photos, odometer, fuel or battery and condition records support reconciliation but do not determine legal liability by themselves.
Pricing and settlement
Estimated amounts may be adjusted only for disclosed actual time, distance, approved expenses, overtime or policy events. Refunds and adjustments use compensating transactions; completed operational history remains intact.
Availability and technology
Matching, maps, location, communications and payments depend on device, network and provider availability. DriveMe does not guarantee uninterrupted availability or a successful match for every request.
Incidents and emergencies
Users must contact local emergency services first in an emergency. Platform reporting supports coordination and evidence but does not replace police, medical, insurer or regulatory procedures.
Legal approval gate
This page is an operational content framework, not final legal advice or a commercially approved contract. Local counsel must approve consumer, transport, insurance, employment/contractor, safeguarding, privacy, payment, limitation-of-liability and dispute provisions before launch.